The Premier Service Commitment to Buyers

GMAC Real Estate has established an extensive commitment outlining our dedication to helping you find your dream home.  Below further outlines my commitment to providing you with Premier Service.
As your Trusted AdvisorSM, I will:
1.  Determine the motives and priorities that bring you to the marketplace
2.  Prepare with your input, a description of the desired property
3.  Conduct counseling and information sessions to identify your needs and goals and to plan a property search
4.  Isolate the attributes of the property that allow for some flexibility in the search while determining the features that various members of the family feel are important
5.  Conduct property searches through a variety of sources (MLS, public records, appraisers, etc.) to establish reference
6.  Complete a market search to identify properties consistent with your needs and price range
7.  Make myself available to you on a priority basis in order to meet your needs and schedule for property research and showings
8.  Provide a list of optional days, times and schedules for viewing property
9.  Provide clarifying information to assist you in evaluating physical and functional attributes of a property
10. Review information about properties on the market today
11. Provide you with a list of the critical steps and stages that most prudent buyers follow
12. Compare and contrast the information and advice already secured with the realities of today’s marketplace
13. Identify the desired timeframe or schedule for selecting and acquiring a property
14. Identify properties or areas previously viewed by you
15. Review local procedures of setting appointments, presenting offers and securing answers to critical questions
16. Describe the role of a seller’s agent and how buyers are impacted through this representation
17. Discuss the interaction anticipated with sellers or seller’s agents
18. Describe the process of pre-qualification and/or pre-approval
19. Review the role and involvement of the mortgage lender/bank representative
20. Review state-mandated forms and documents related to agency relationships
21. Identify the role of the other agents within the office of the buyer’s agent
22. Explain the role and procedures of the MLS
23. Discuss the proper procedures when dealing with other agents, sellers and the public at large when regard to your property search
24. Discuss the implications of market conditions and your availability to view new listings
25. Establish backup plans should all the decision makers not be immediately available to view properties
26. Review checklist of property features dealing with the property itself, the area and the price range, that would isolate the most likely property for the buyer
27. Identify experts or consultants who might be called upon to provide specific and technical information or advice depending on any given situation
28. Review the documentation and records supporting disclosure (i.e. past repairs, lead-based paint, etc.)
39. Discuss the differences between building, home and environmental inspections
30. Explain state and local requirements around inspections and inspectors
31. Prepare and provide, as needed, a list of possible inspectors from which you might choose
32. Review a sample sales contract/agreement of sale
33. Provide consumer information via mailings or email in order to keep you up to date on critical and nice to know items
34. Offer the Home Buyer scouting report
35. Provide Brokers Opinion of value on any home of interest
36. Discuss new home registration- sign up and requirement for broker to be present at first visit
As your Skilled NegotiatorSM, I will
37. Provide data on recently sold properties within the areas of your home selection
38. Provide property description and seller’s statement of property condition as available, prior to the offer to purchase
39. Discuss the offer/price counseling phase and the contract preparation and documentation
40. Discuss items/tactics to be considered in an offer preparation
41. Discuss how counter-offers from sellers will be communicated, handled and responded to
42. Review the overall negotiating strategy, as appropriate
43. Identify the factors that influence the negotiation position of buyers such as market conditions, terms, price, timing, contingencies, etc.
44. Present examples of “strategy adjustments” and the reasons or causes for adjustments
45. Prepare a written Offer to Purchase on the property of your choice reflecting your price and terms
46. Present all offers to purchase in a timely fashion using standardized forms
47. Assist you in monitoring the status and satisfaction of contract contingencies
48. Present options and counter-offer positions to contingencies
49. Involve “outside” advisors (management or another agent) acceptable to both you and me to provide a frank and candid perspective of adjustment strategy
50. Provide buyers profile or comparable homes (by square feet, age, etc)
51. Short sales vs. foreclosures- how they differ from each other
As your Expert FacilitatorSM, I will
52. Inquire as to the terms of financing you are presently seeking
53. Offer to arrange pre-qualifying or pre-approval meeting with a lender to determine your price range
54. Provide assistance in accessing information on licensed building inspectors prior to the Offer to Purchase
55. Accompany you on the property inspection prior to closing, if provided for in the contract
56. Contact you after the closing to assure the satisfactory completion of all service details
57. Share the role of the agent in the loan process (if any)
58. Arrange for you to meet in-house loan officer, if applicable, to discuss financing
59. Share specific questions and key points of inquiry when dealing with the lender
60. Research any local web sites and use public government information sources/venues
61. Provide appropriate school statistics
62. Extract from an accepted contract of sale the provisions that will impact and influence the progression toward closing
63. Establish a schedule of dates and events to monitor the progress of contingency activity and removal
64. Act promptly and decisively to problems and concerns that result from contingency removal activity
65. As contingencies are removed or attended to, keeping you informed and providing a targeted or scheduled closing date, location and time
66. At time of offer preparation, review the checklist of due diligence inspections and consultations that might be considered and the impact they will have on property purchase
67. Once contract is accepted by the sellers, proceed to schedule inspections agreed upon
68. Assist the inspectors in obtaining access to the property to conduct the inspection
69. Coordinate with and inform the sellers and seller’s agent of the inspection, as appropriate
70. Remove inspection contingencies or confirm the inspection report results that effectively indicate fulfillment of the contingency
71. Coordinate with you, sellers and sellers’ agent a specific date and time for the final walkthrough personal inspection (by you) immediately prior to closing
72. Accompany you on walkthrough, as appropriate and mediate concerns and issues with sellers’ agent
73. Provide a checklist of items you should take to closing
74. Attend closing with (or, if allowed, in place of) you.  Inform you of the activities and events that transpire at closing
75. Provide a checklist of items relating to moving into the property
76. Coordinate with sellers, selling agent and other parties to effect smooth transfer of possession
77. Retain Seller’s Disclosure documents and closing documents for period of time (as required by law)
78. Provide repair estimate from the home improvement company
79. Work with closing agent for timely settlement
Finally, I will offer you the opportunity to evaluate my services with the Premier Service Survey. I will:
80. Discuss the GMAC Real Estate value proposition and Premier Service
81. Present the Premier Service Guarantee and assuring you of quality and customized service targeted toward your needs
82. Provide you with a copy of the Premier Service Guarantee that includes contact numbers and data
83. Provide an opportunity for you to offer feedback and input on the nature and scope of service commitment at the conclusion of the search and purchase process
84. Offer the opportunity to evaluate the service provided, after the transaction, through a Customer Satisfaction Survey. This survey is administered by Leading Research Corporation, an independent, third party research company
85. Use your feedback to improve my services